Terms of Service

Global FrameworkEffective Date: March 30, 2026

Master Service Agreement

01Global Service Engagement

Retnavia Solutions operates as a specialized digital engineering studio. By engaging our services, the Client acknowledges that software development is an iterative process.

All project-specific deliverables, technical sprints, and milestones are strictly governed by a separate **Statement of Work (SOW)** or **Service Level Agreement (SLA)**. In the event of a conflict between these Terms and an SOW, the project-specific SOW shall take precedence.

Ownership

02Intellectual Property & Assets

We engineer for your competitive advantage. Upon **full and final settlement of all financial obligations**, Retnavia Solutions transfers all legal rights, titles, and interests in the custom-developed source code, UI/UX designs, and specific digital assets to the Client.

Retnavia retains ownership of internal pre-existing libraries, modular components, and core architectural frameworks used across multiple projects.
We reserve the right to display project highlights in our global portfolio unless a specialized Non-Disclosure Agreement (NDA) is executed.

04Professional Liability & Warranty

While we strive for 99.9% system uptime and code integrity, services are provided on an **"As-Is"** and **"As-Available"** basis.

Retnavia Solutions shall not be liable for indirect, incidental, or consequential damages resulting from third-party server failures, API deprecations by external providers (e.g., OpenAI, AWS, Stripe), or unauthorized security breaches on client-managed infrastructure.

Governing Law & Arbitration

Our partnerships are built on professional trust. These terms are governed by **International Commercial Law**. Any disputes arising from our services shall be resolved through:

Phase 1: Professional Mediation
→
Phase 2: International Arbitration

Neutral Venue Selection to Ensure Fair & Fast Resolution